Customer care is much more than a department. It is a close-knit and active team that met again this year with representatives from all over the world in 3 intense days of exchanges and sharing.
Between round tables, meetings, and focus groups there was time for some ping pong exchanges – because challenges are the order of the day for us – and over a glass of good wine we reflected on what creating added value for our customers means to us.
We also chose to spend a few hours together having experiences. A guided tour of Modena’s black gold at Acetaia Boni tells us how time and patience are the key ingredients of a successful product like balsamic vinegar. Even for those of us who work in the service world, time and patience are the only elements of the recipe for doing it right.
Sharing, presenting, listening and asking: these are the key words of these days. See you next year!
