Modula never stops. We are aware of the importance of the operational continuity of our machines; we are therefore committed to providing remote support, for an improved understanding of any issues you may have and to resolve them together.
Our assistance service is guaranteed for all clients. Most problems are handled and resolved over the telephone. Our qualified technicians are able to guide you remotely through hardware and software operations.
We have developed a fast track for clients who subscribe to our VIP package.
That way, as well as you not having to wait on the phone, we can take action as quickly as possible to resolve issues remotely or plan an on-site intervention.
Is your Modula automated warehouse operating outside working hours? We’ll be there for you.
Our telephone support service is also available outside normal working hours, to meet your needs better and make sure you can always keep going.
Technology supports us in providing you with the utmost assistance and an immediate understanding of why your Modula warehouse has stopped or malfunctioned.
All you need to do is install and activate Modula WMS software, for a web connection service where our operators can access your systems remotely.
Remote assistance is free with TeamViewer for software issues related to Modula WMS.
Remote assistance services with tools other than TeamViewer (for example, a VPN) are available by paying a specific fee.
Our team of specialized technicians follows companies in every phase of the warehouse optimization process from the design to the implementation, offering high-level services at 360°.